Monday, July 18, 2011

Memorializing a Facebook Account

I was asked by a fellow widow to explain the process of memorializing a spouse's Facebook account. In all fairness, these things change as Facebook does site upgrades. There are things I've heard about from widow/ers before me, as well. But first, here's what Facebook has to say:

When a user passes away, we memorialize their account to protect their privacy. Memorializing an account sets the account privacy so that only confirmed friends can see the profile or locate it in search. The Wall remains, so friends and family can leave posts in remembrance. Memorializing an account also prevents anyone from logging into the account.
          Memorializing the account:
Please report this information here, so we can memorialize this person’s account. Memorializing the account restricts profile access to confirmed friends only. Please note that in order to protect the privacy of the deceased user, we cannot provide login information for the account to anyone.
Removing the account:

Verified immediate family members may request the removal of a loved one’s account. This will completely remove the account from Facebook, so no one can view it. We will not restore the account or provide information on its content unless required by law. If you are requesting a removal and are not an immediate family member of the deceased, your request will not be processed. In this case, the account will be memorialized.

If you are an immediate family member and would like to request that we remove your loved one's account from the site, click here. You may also use this form if you have a special request regarding a deceased user's account.

A few point to understand about those two answers in plain-speak:
  1. If you have the password and are currently able to sign in to your spouses account, once you request memorization, you will no longer be able to sign in to your spouse's account.
  2. You will no longer be able to accept new friend requests on your spouse's behalf.
  3. You will no longer be able to delete friends on your spouse's account.
  4. Your spouse's name will no longer show up in any Facebook search except to the people on his or her current friends list.
  5. Once you have memorialized an account, it WILL NOT be undone.
  6. You can choose to delete the account instead of memorializing it, or even after memorializing it. Once the account has been deleted, they WILL NOT RESTORE IT.
The question then becomes - Why memorialize it at all?

That is a personal decision. I decided to do it after a year because I was tired of Facebook notifications showing up in my husband's e-mail account. (I've been trying to get to a point to shut down his e-mail account.) My thoughts were that a year after his death, if people were still looking to friend him on Facebook, it was no longer someone I was interested in having the "oh, I'm so sorry and how did he die" conversations. After a year, they weren't part of his life and I, frankly, no longer wanted to deal with people popping out of the woodwork.

By memorializing his page, all of his friends and myself could still post on his wall, still tag him in newly uploaded pictures *, but I wouldn't have to deal with any "newbies" searching for him.

Disclaimer time: I have heard horror stories from widow/ers who had some glitches when their spouses account was changed over to a memorial page. They lost wall postings made by their spouse, etc. I memorialized Steve's Facebook page a week ago and haven't found anything missing. Those old horror stories may have been sorted out since the messages I read. But there is a way to make sure you don't lose anything from your spouse's account. You can download everything (pictures, wall posts, videos, etc)  from that account. (This is supposing you have the ability to log in as your spouse.) I highly suggest you do this before memorializing the account.

To Download Your Information (everything the account has done/written/uploaded):
  1. Log in as your spouse. 
  2. Go to the "Account" tab. 
  3. Go to the "Settings" tab.
  4. Click on "Learn More" next to the "Download Your Information" option.
  5. They will walk you through it. You'll need to be able to access your spouse's e-mail account to verify the account download. You may not receive this e-mail for several hours.
  6. Once you get receive the e-mail, you may download everything that account has posted, including pictures, videos, wall posts and messages.
  7. I suggest you do the same thing for YOUR account to be certain you don't lose anything your spouse may have written on your wall.
  8. Once both accounts have been downloaded, feel free to memorialize the account.
I will say one of my biggest fears is that once my husband's account had been memorialized, that both of our accounts would no longer show us as married to each other. Turns out I had nothing to fear. I still show up as his spouse on his page and he still shows up as my spouse on my page. Eventually I may change my status to widowed, but that will happen in my own time when I am ready for it. Of course, once that change has been made, it can not be reverted.

* As of 8/11/12, Facebook allows us to photo tag the person of a memorialized account. That wasn't true for about a year but was true before that year. These things change constantly. Just know that it may change yet again.

If you have any questions about this, feel free to leave a comment on this post or you may reach me at kikimarcus (at) gmail (dot) com.

Read about  Deciding to Delete A Facebook Account.
Read about Creating a Facebook Legacy Contact.

49 comments:

  1. Thanks for the info and I'm so sorry about your loss.

    I do have one question for you though...
    My mom, sister, and dad all passed away in a plane crash and for some reason, someone (not me or my family) requested that my sister's account be memorialized. Facebook did this without me or my family knowing. Since then, I have been unable to tag my sister in any photos (I've been going through old ones and posting them from when we were little) and I cannot tag her in posts either. I've tried contacting Facebook to see if they could get this undone and haven't gotten a response. Do you suggest anyone that I could email? I'd appreciate any help I could get!

    Thanks!

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    1. Hi Ashley,

      I have a possibly insensitive question to ask, but my search elsewhere has been fruitless and I am hopeful you can help. When someone memorialized your sister's Facebook account without your family's knowledge, were you able to see who requested it? Possibly feeling similar to the person who requested your sister's page be memorialized, it is too painful for me to continually see photos of my deceased friend appearing when I am on Facebook. It's been three years since he died, and his family has not made this move yet on their own. I can ask them directly, but you can imagine that is a touchy subject, and I wanted to see what you had to say first. I really appreciate your time and insight. Allison

      Delete
    2. Allison,

      What you are proposing - going behind this family's back to request a memorization - is horrid, hurtful, and extremely self serving on your part. If you read the comments below you'll find how painful it has been for people to be locked out of their dead loved-ones pages. If you find it so painful to see pictures of the deceased on your timeline then unfriend the deceased. Don't go making their family more distressed simply because the family isn't grieving in a way or time frame that suits your selfish needs.

      - Karen (A.K.A. Kiki)

      Delete
  2. Ashley - I'm sorry for your losses, as well.

    Unfortunately, I came across the same problem a few months after I memorialized Steve's Facebook account as well. As far as I know, there's no way to turn tagging back on or a way to request it to be done. All we can hope is that in one of their future site updates they realize their mistake and once again allow us to tag our loved ones in photos and posts.

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  3. Thank you for this very helpful information. My wife passed away last month, and I was looking not only for the technical details of memorializing a Facebook account, but also the practical implications of doing so. Your article provided exactly what I was looking for.

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    Replies
    1. Dale, my condolences on your loss. I'm glad my post was helpful for you. Strength and love to you.

      Delete
  4. Thank you for the information.

    Do you know if it takes a few days for Facebook to convert the account? I requested Facebook to memorialize my wife's account yesterday and today I can't find her account.

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  5. Dave, my condolences.

    It can take a day or two for the account to be memorialized. In the meantime, it should simply show up as it normally would. If the account has disappeared entirely, I'd contact Facebook immediately. Verify that you requested the account to be memorized and not a deactivated. They may have deactivated it - which can only be done if requested by a direct family member who has access to a death certificate. (Which may not have been you. I've heard horror stories about in-laws. I hope that's not the case for you.)

    If you have any further questions, feel free to contact me. I hope your wife's account reappears.

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    1. I am having difficulty try to figure out how to contact Facebook to check on her account. Do you have any advice? I made the request to memorialize her account several days ago and her account has disappeared. I am hoping it takes a couple of days to memorialize her account but you have stated that the page should still be up. I made a request on "report link" but I got back a canned message. I replied back to the message but I am sure a reply will go into a "black hole".

      I am starting to get worried as are other family members.

      Thanks.

      Delete
    2. Dave,

      I've been away from my computer for a few days, my apologies for the wait.

      When I looked around on FB I found the following:

      "If you are an immediate family member and would like to request that we remove your loved one's account from the site, click here. You may also use this form if you have a special request regarding the deceased user's account."

      This is the link for that request: https://www.facebook.com/help/contact/?id=228813257197480

      Although it says at the top of that link page that the form is only for requesting removal of a deceased person's account, at the bottom it says: "Request to remove account, special request, or question" along with a box further down for additional information.

      I would NOT upload a death certificate (unless the form will not allow you to send it without uploading one) just to make certain FB doesn't go and delete your wife's account.

      Please let me know how this turns out for you.

      Delete
  6. This was such a helpful post. I just got a notice from Facebook to "not forget to celebrate my mom" on Sunday and linked to her account. She passed away this past New Year's Eve.

    I talked to my sisters about memorializing her account, but don't want to lose any of the things she posted or her photos. You said you haven't had that experience with your husband's account, correct? But you have heard of it happening to others?

    Also, some people have requested to be her friend since she passed - we have access to her account. Is it weird to accept them on her behalf?

    Again, thank you for writing this post on a very strange and difficult topic.

    By best to you and everyone else having to unfortunately research this feature.

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    Replies
    1. Meghan, my condolences on the death of your mother.

      Since you have access to your mother's account, I would suggest you download her account, like I wrote about above, just to make sure you don't lose anything. I didn't lose anything when I switched Steve over to a memorialized account. But, remember, Facebook is ever-changing and adapting. How the site behaved nearly two years ago holds no bearing on what it may do now.

      Accepting friend requests since her death is totally a personal choice. I did accept a couple after Steve died. Each time I wrote the person from his account explaining I was his wife and he had died. I didn't want them surprised when they jumped on to his page. Eventually I quit accepting friend requests because they were not people who had been active in his life and I couldn't take all the questions about his death anymore. Do what you and your family feels is best for you. That's truly the only "right" answer in any of this.

      Just remember, once you've memorialized her account, she will no longer be searchable to the general public. Which means you'll not receive requests or be able to make changes to her friends list.

      Glad I could help and feel free to contact me if you have any further questions.

      Delete
  7. I submitted a memorialization request for my brother's account over 8 weeks ago. I have been frantically calling and leaving voicemails, emailing, reporting problems, and anything else I can do to get his page back up. I would rather see his daily pics in my timeline than for his whole page to be gone. Any advice?

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    Replies
    1. Katie,

      Memorializing an account means that the account is no longer searchable to anyone outside the person's current friend list. All pictures, messages, etc should stay on his page and his friend's pages.

      If you are able to see your brother's page but are simply missing his posting from *your* page, that would be due to FB site updates. Those posting may reappear on your page sometime in the future when FB does another site update. If, however, his FB page is missing entirely... his account has been deleted.

      It may have been deleted at another person's request. The only people able to make that request is a spouse or direct family members like a mother, father, sister, brother. (People who can prove they are related to the deceased and have a copy of the death certificate.)

      I am sorry to say that in all instances that I am aware of, once a deceased person's account has been deleted, FB has not reactivated it.

      I wish you luck and hope that your brother's account has not been deleted.

      Delete
  8. My daughter passed away in March, one you memorialize an account, can you change profile pictures? My daughter had a funny christmas picture I don't think she would want that to be her final picture. I have her password info. Did all changes need to be done before it gets memorialize?

    Thanks

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  9. Yes, all changes must be made before you memorialize the account. Once the account has been memorialized you will no longer be able to log into the account.

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  10. My wife passed away last year, i memorialized her page NOT realizing that i wasn't a "friend" (didn't do Facebook) i am locked out of her page to read any comments or postings of hr friends or post my own comments on her page. do i have any recourse? when you los a spouse you do a LOT of things not understanding the complete ramifications.

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    1. I really wish I could say that you do, but experience says no. The only hope I have to offer is this:

      "If you are an immediate family member and would like to request that we remove your loved one's account from the site, click here. You may also use this form if you have a special request regarding the deceased user's account."

      This is the link for that request: https://www.facebook.com/help/contact/?id=228813257197480

      I wish you luck in gaining access to your wife's account. You are right, we do a lot of things in our widow/er fog that we come to realize was a mistake later. My hopes are with you.

      -Karen

      Although it says at the top of that link page that the form is only for requesting removal of a deceased person's account, at the bottom it says: "Request to remove account, special request, or question" along with a box further down for additional information.

      Delete
  11. same here. My sister died last month and after a few days, I won't be able to log in to her account, though I was really authorized by her before her death.
    I don't understand why and how it happened...
    if it's memorialized, will her account be deleted soon? will the pictures be deleted?? please help me.. she has a lot of pictures on her facebook.. it's really annoying how they memorialize my sister's page without even telling any family member..

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    Replies
    1. Anyone can request a page be memorialized. All they have to do is point to an obituary. (And, frankly, the page itself usually has lots of condolences written on it.) To delete an account, someone has to have access to a death certificate and prove they are a family member. Sorry your sister's account was memorialized by a thoughtless clod but it's safe from being deleted unless a family member puts in the request.

      -Karen

      Delete
    2. terihorton_99@yahoo.comAugust 30, 2015 at 11:11 PM

      I'm not technologically savvy and I can't seem to find the learn more or Information tab. Could you please help me with this. It's on an iPad. Thank you

      Delete
  12. I was in a commonlaw marriage after 14 years together. His son and I really didn't like each other. His dad used the same password for everything and he knew what it was. The son went and deleted me as a friend and memorialized his page. Now I can't even see my partner's page. Pretty low!

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  13. Kiki -

    Thank you for the continued information you've provided on this blog. My best friend lost his wife yesterday. He's not a FB user, but I am. He asked that I do some research on the next steps for her account so his young daughter and son will have access to the wonderful posts made by his late wife. You have saved many grieving friends and family from the unexpected consequences of the actions taken in the fog.

    May peace always be with you and Steve.

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    Replies
    1. Condolences on your loss. I am glad this post was helpful to you and your friend.

      May I make a suggestion for your friend's young children? Go ahead and set them up with FB accounts, even if they won't be used for some years yet. Have them "friend" their mother's account. That way, if the account is memorialized, they will have access to it when they are older.

      That is assuming, of course, that someone has their mother's password and can log into the account to accept the friend requests. You may want to set up the husband with an account while you're at it. Even if he doesn't use it for anything else, he may like to log in and see her page periodically.


      -Karen (Kiki)

      Delete
  14. My daughter was killed in an autoobile accident in 2009. I wasnt a FB user then but since the accident I do have an active account. I discoverd this evening that my daughters facebook account is active and has been memorialized, all the while I just though they deleted it. Is there a way for FB to allow me to be added for access to her page?

    ReplyDelete
    Replies
    1. As of today 5-15-2014, Facebook has THIS to say:

      "Memorialized accounts cannot be modified in any way. This includes adding or removing friends, modifying photos or deleting any pre-existing content posted by the person."

      - which can be found here: https://www.facebook.com/help/103897939701143#What-happens-when-a-deceased-person%27s-account-is-memorialized?

      They don't list any other ways to get a hold of anyone for special circumstances. However, the old form link does appear to still work. You can fill it out and try. I hope they allow you on her page.

      https://www.facebook.com/help/contact/?id=228813257197480

      Delete
  15. Hi. I am collecting photos of my deceased stepson for a picture book that I'd like to give to my husband. Would you know if it is possible for me to download whole albums from my stepson's Facebook account, notwithstanding that it has been memorialised? I am able to access his Facebook page since I am listed as one of his Facebook friends.

    Thank you!

    - MJ

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    Replies
    1. I actually don't know. If you play around with it, you should be able to download the photos one by one but a batch download may not be possible.

      Delete
  16. Dre - I've not heard of anyone asking for a court order to release information from FB. When it comes to court, the question is "who does the content belong to, Facebook or the account holder?" And the courts can't seem to make up their mind about it. If the account has been memorialized, and not deleted, then the last message your sister posted should still show up on her wall. The only advice I can give is to use the form provided and hope they'll pull the information for your mother. Good luck.

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  17. How do i kno if my memorialize request went through i sent photo of death notice than it showd info app was blank like startn ovr so i did now wen i enter her name an move on it keeps showin i have to enter deceased persons name again does that mean request was sent since it isn't letn me try an redo app?

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  18. Hello there, unfortunately, my FB account was memorialized without my knowledge. I am still very much alive. Done the usual emailing to FB stating that there was a terrible mistake done on my FB account. I also asked FB who requested the memorialization. It was so inhumane, and insensitive for Facebook to not carefully deliberate, study and check if the request was legitimate or not. I am a very active FB user. No single day would pass without me opening my Facebook. Atleast they could see on my activities and timeline postings if I am really dead or what. There was already the word " Remembering " on my Facebook Profile as seen by my own mother ( which is so painful to her ) as well as to my sisters, brother and relatives, not to mention all my listed friends. How could I be resurrected ? Still no clear reply from Facebook about my issue. Thank you very much.

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  19. I had no idea that you could memorialize a Facebook account after death, but it makes sense. A good friend of mine passed away about 5 years ago, and I continue to see his family and close friends posting to his Facebook wall, especially around the time of his wedding anniversary, birthday, and holidays. I wonder if his wife memorialized his account. Something else to consider, according to Rhodes Law Firm, is accounting for Facebook, Twitter, and blogs in an estate plan. I don't think it's something many people really want to think about, or even have thought to think about (with Facebook still being relatively new), but I think it will be more and more important to do so as time goes on. Thanks for sharing your story!

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  20. I'm amor realized my boyfriends page. Before I could tag him, now I cannot. But other people can. How is it possible that I no longer can take him on things?

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  21. Sorry that should read memorialize not amor realized

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  22. My son was killed August 29 from hit and run. 2 nights ago and last night. I sent info to memorialize his account, but terrified and of messages between us will vanish. Can I still access?

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    Replies
    1. Some reason my post got weird. The past 2 nights someone has been logging into his account.

      Delete
    2. Some reason my post got weird. The past 2 nights someone has been logging into his account.

      Delete
  23. My son was killed August 29 from hit and run. 2 nights ago and last night. I sent info to memorialize his account, but terrified and of messages between us will vanish. Can I still access?

    ReplyDelete
  24. I had my friends page memorialized and after it became that I was able to tag him in posts and pictures....recently however I am no longer able to while others still r. What is going on or is this fixable?

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  25. Facebook has repeatedly denied me access to my minor son's account administration. Apparently, he indicated his (then) 15 year old girl friend as the legacy contact.
    Not to sound insensitive, but I would expect a parent should have the ability to supersede decisions made by a minor, and having an account controlled by a minor, without legal action.
    My son committed suicide Oct. 12, 2015...
    Remarkably, his Facebook account was memorialized within 48 hrs. from the time he took his own life. Seems a bit quick.
    Does anyone have a path for gaining access to his account?
    After all, he was a minor.

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  26. Am I am to disable his wall for future posts from other people? I just want it to stand still in time. I don't want the rest of his page filled with RIP posts.

    ReplyDelete
  27. Can u please tell.If i memorialize the account of my beloved one,nd after that what if the inbox conversation we had will no longer remain or deleted by facebook? Is it my fear or this acctually can happen? Please reply me as soon as possible pleaseee ��

    ReplyDelete
  28. Can u please tell.If i memorialize the account of my beloved one,nd after that what if the inbox conversation we had will no longer remain or deleted by facebook in my account? Is it my fear or this acctually can happen? Please reply me as soon as possible pleaseee ��

    ReplyDelete
  29. I am interested to find out on a memorialized account that has been taken over by someone, if they can now see on to my account and that of the belated friends list?

    ReplyDelete
  30. My Question is that I had my step father's account memorialized . He passed away in February, his account has allowed me to tag him in photos up untill today . Why is that?

    ReplyDelete
  31. I just requested to have my mother’s account memorialized and FB deleted it. I have emailed and sent in numerous forms but have not heard back from FB. Her funeral was just yesterday and I am afraid this is going to crush my family!!

    ReplyDelete
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